Here are some of the answers we thought you might be interested in.

  • Need help now?

    Whilst our programs are a preventative measure for building healthy wellbeing, our programs are not appropriate for crisis help - if you are feeling distressed now, or are concerned about someone else, there are people who can help at any time of the day, or night.

    Click here to find immediate support

  • Will I be doing this program on my own?

    Essentially, yes. You will be working through the modules individually and at your own pace; however, you will meet with your coach on Zoom throughout the program to discuss what you have been learning and create a plan together towards achieving your program goals.

  • What does a self-paced program look like?

    Self-paced means that you get to work through the modules at your own pace over the duration of the program. If you are doing the 8-week Thrive@Life Personal Leadership Program we recommend you spend three hours per week to work through each of the eight modules. This will allow you enough time to complete each module as well as some time to think and reflect on the content you are learning and practicing. As with most learning, the more you put in, the more you will get out of it.

  • What requirements do I need in order to participate?

    This program requires you to read and understand the English language and have functional literacy to participate. Thrive@Life although is designed to be easily navigated, you will require basic IT skills and have regular access to a computer or laptop and use of broadband internet to work through the modules and conduct your Zoom coaching sessions. For more specific computer operating systems, please refer to the FAQ: What do I do if I have any issues?

  • What does my coach do?

    In addition to your learning and reflecting on the online modules, you get your very own coach that will help you to make the most out of this program. Together you will look at your personal goals and tailor the approach to these. During the program, you will have four, 30-minute coaching sessions on Zoom. Your coach will be in contact to organise these sessions with you.

  • What do I receive upon completion of the program?

    Upon completion of the program, you will be certified as a personal leader. You will receive a certificate highlighting the skills you achieved through the program. These include, but not limited to, in-demand employability skills such as problem solving, critical and creative thinking, communication, organisation, and digital capabilities.

  • How will personal leadership benefit me in my life?

    Personal leadership means taking positive control and responsibility of your life to direct yourself towards who you want to be, and how you want to live. It is YOU at YOUR best. It enables you to decide what success looks like to you, to set goals, to think and communicate positive messages, and to choose growth over security. Personal leadership equips you with the 21st century skills needed for the future, and the optimism and resilience to deal with whatever life throws your way. You will learn things to improve your personal relationships, understand how to increase wellbeing, and identify the best pathways for achieving your goals.

  • Can I claim this program under my NDIS plan?

    Depending on your level of funding, plan and coordinator, you may be able to use your NDIS budget to pay for or subsidise part/all of the cost of this program. We recommend working with you plan managers and coordinators to find out which plan and budget options would best align with our program. Past applicants have received reimbursement to participate as it aligned with goals within their plans such as increased Social & Community Participation, Improved Daily Living, Improved Relationships and Improved Learning. For more information on using your plan visit the NDIS website.

  • Is this program designed to support my mental health?

    Thrive@Life Personal Leadership Program is underpinned by a range of positive psychology theories, designed to help you build wellbeing, coping strategies and resilience. They are not therapeutic interventions, and our coaches are not trained counsellors or psychologists. If during the program you require additional support services, our coaches have a framework in place they can support you with and will refer you onto mental health experts.

  • How do I get technical support?

    If you're experiencing any technical challenges with Thrive, please first try:

    - Checking that you are using the recommended system requirements

    - Use the self-help troubleshooting resource - Guide to Learning Online, which covers topics such as learning online, how to Zoom, navigating Thrive, tips and tricks.

    If you're still having issues, then email us on and we will aim to get back to you within 48 business hours.

  • Who do I contact if I need support?

    If you need non-technical support, have a chat with your coach first during your coaching session or reach out to our Program Coordinator via email at

  • What do I do if I have any issues?

    From logging on or IT issues, to not understanding questions or content, we are here to support you with any challenges you might encounter. Send your coach an email as your first point of contact. In addition to your coach, there is a dedicated IT and online learning team that you can get in contact with. They will respond to your enquiry within 48 business hours. Email

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System Requirements

Operating System: Windows 7, 10, Mac OSX Sierra

Internet Speed: Use a broadband connection (256 Kbit/sec or faster - this will ensure that you can view videos and online presentations) through USB wireless modem, ADSL, T1/T2, fibre optic or cable.

Dial up access will be significantly slower and we do not recommend it for using Moodle.

Internet Browsers: Compatible browsers include:

Windows - Google Chrome 32-bit version 50 or later

Mac - Safari 10 or later

*Note that add-ons and toolbars can affect any browser's performance.

MS Internet Explorer is not recommended. If you have any difficulty accessing the Moodle, check that you are using one of the supported browsers above before you contact external support.

Settings: We recommend that the following be enabled - Cookies, pop-ups (in both internet browser and security software), Javascript.

Plugins: We recommend that you use the latest version of Adobe Flash Player.

Resource Viewing: We recommend that you use the latest version of Adobe Acrobat Reader.

To view all the resources uploaded to Moodle, you will need to have Microsoft Office (Word, Excel, PowerPoint) or an equivalent (e.g. Open Office, Viewer) installed.

Security: With all firewalls, ensure that you enable the uploading of files.